Extra-judicial procedures

All extra judicial collection procedures are carried out by the lawyers of our organisation. Our work is based on the professionalism, efficiency and transparency of all our methods. We only and exclusively resort to legal action if expressly requested by our client and after the client has accepted a budget for presenting a bill of demand claiming the amount outstanding.

Following the signature of a contract of debt management with the client the procedure we follow when recouping unpaid debts is:

When unpaid debts come in for collection to our organisation they are dealt with by the “Call Centre“ (CC) and initial contact is made from Madid by lawyers dedicated solely and exclusively to these procedures for our organisation.

The operations involved in debt collection by the CC are carried out by the administration of the Economists of the Legal Offices of HGC Madrid and every 20th of each month the client is paid all the debt collection received in the previous calendar month. Once the cash deposit of each of the payments has been confirmed by respective banks, it is settled by one of the following invoicing procedures: case by case invoicing (for each debt collected the corresponding invoice is issued), invoice settlement (discounting from the corresponding settlement the invoices which have been accummulated by debts recovered and paid, all specified in the same document) and outstanding invoice (not discounting from the corresponding settlement invoices for commissions which have been accummulated by debts effectively recovered and paid).

Those debts which the CC has not been able to collect in the period of a month are passed to the corresponding provincial HGC Legal Office and the lawyers of these offices contact debtors directly by telephone or in a personal visit. At the same time, in these cases, the Legal Office of HGC/Madrid prepares a list indicating the properties of the debtors so that the Lawyers can proceed with more detailed knowledge of the debtor. Debts recouped by each provincial Legal Office of HG Care are centralised by internal arrangements from the Administrative Department of the Legal Office of HGC/Madrid, and all settlement and payment functions are made as described in the previous paragraph.